Privacy policy

Last Updated: 03-03-2026

Divya Sadhana operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a safe and spiritually enriching shopping experience. Our store is powered by Shopify, which enables us to securely provide our Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

Contact Information

Full name
Billing and shipping address
Phone number
Email address

Payment Information

Credit/debit card details
UPI or digital payment details
Transaction records
Payment confirmations

(Payment data is processed securely through trusted third-party payment gateways.)

Account Information

Username and password
Account preferences and settings

Order & Transaction Information

Products viewed or added to cart
Wishlist items
Purchase history
Returns, exchanges, and cancellations

Communication Information

Messages sent through contact forms
Customer support inquiries
Email correspondence

Device & Usage Information

IP address
Browser type
Device identifiers
Website interaction data
Cookies and tracking technologies

2. How We Collect Your Information

We collect personal information:

Directly from you when you place an order, create an account, subscribe to emails, or contact us.
Automatically through cookies and similar technologies when you browse our website.
From service providers such as payment gateways, shipping partners, and analytics services.
From marketing or advertising partners.

3. How We Use Your Information

We use your personal information to:

Provide and Manage Services

Process and fulfill orders
Manage payments and shipping
Handle returns and exchanges
Maintain your account
Provide customer support

Improve Your Experience

Personalize product recommendations
Improve website functionality
Analyze usage trends

Marketing & Promotions

Send offers, updates, and promotional emails
Show relevant advertisements

You can unsubscribe from marketing communications at any time.

Security & Fraud Prevention

Protect against fraud or unauthorized transactions
Verify account identity
Secure our website and systems

Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests

4. Sharing of Personal Information

We may share your information:

With Shopify and its service providers to operate our store.
With payment processors and shipping companies to complete your orders.
With marketing and advertising partners.
When required by law or legal process.
In connection with business transfers or restructuring.

We do not sell your personal information.

5. Shopify Hosting

Our store is hosted on Shopify. Shopify collects and processes certain information to provide and improve its services.

To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com/en

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze site traffic
Deliver targeted advertisements

You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided personal information, please contact us to request deletion.

8. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

We retain personal information only as long as necessary to:

Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your information
Request data portability
Withdraw consent for marketing

To exercise any of these rights, contact us using the details below.

We will not discriminate against you for exercising your rights.

10. International Transfers

Your information may be processed or stored outside your country of residence. We ensure appropriate safeguards are in place to protect your personal data.